Last updated 6 August 2026
Accelra Technologies Inc is an engineering consultancy based in British Columbia, Canada. This policy explains what personal information we collect, why we collect it, and what we do with it.
When you contact us. If you complete a form or email us, we collect the name, email address and any other details you choose to provide.
When you telephone a line we operate. Some Accelra services answer inbound telephone calls using an automated assistant. The assistant states that it is automated at the start of every call. On those calls we collect your telephone number, which is provided automatically by the telephone network, together with the name and enquiry details you give during the conversation, and a written transcript and summary of the call.
When you exchange text messages with us. We collect the content of messages you send us, your mobile number, and whether you have consented to or opted out of receiving messages.
We send text messages only to people who have asked us to. Consent is given verbally during a telephone call you place to us: our assistant asks whether it may send you a confirmation by text on the number you are calling from, and we send messages only if you agree. We do not send marketing or promotional messages.
You can stop messages at any time by replying STOP. We honour that immediately and permanently. Reply HELP for assistance. Message frequency varies, and message and data rates may apply.
Your mobile information will not be sold or shared with third parties or affiliates for promotional or marketing purposes. Information sharing to subcontractors in support services, such as our telephony provider, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
To respond to your enquiry, to return your call, to provide the service you asked about, and to keep records of our communications with you. Where we answer calls on behalf of a client business, the details of your enquiry are passed to that business so they can respond to you.
We do not sell personal information, and we do not use it for automated decisions that produce legal or similarly significant effects.
Service providers who help us operate, including our telephony and messaging provider, our hosting provider, and our email provider. They may process your information only on our instructions. Where we answer calls for a client business, that business receives your enquiry. We may also disclose information where the law requires it.
Call transcripts, summaries and message history are kept for as long as needed to respond to your enquiry and to meet our record-keeping obligations, and are deleted when no longer required. Opt-out records are kept indefinitely, because we need them to keep honouring your opt-out.
You may ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it. Email support@accelra.io and we will respond within 30 days.
Accelra Technologies Inc, British Columbia, Canada. support@accelra.io